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Contact Us

We're here to help! Reach out to us for any questions, concerns, or feedback about the 28Fox Parenting Course.

Get in Touch

Our dedicated support team is committed to providing you with the best possible experience. Whether you need help with your subscription, have questions about course content, or want to provide feedback, we're here for you.

Email Support

Send us an email anytime, and we'll get back to you within 24 hours.

admin@28fox.com

Response Time

We typically respond to all inquiries within:

24-48 hours

(Monday - Saturday, 9 AM - 6 PM IST)

Our Address

28Fox
Thane, Navi Mumbai
Maharashtra, India

In-App Support

Access help directly from the mobile app:

Settings → Help & Support → Contact Us

What Can We Help You With?

Our support team can assist you with:

📚 Course Content

  • Questions about course videos
  • Accessing flashcards and trainers
  • Downloading materials
  • Understanding course structure

💳 Billing & Subscriptions

  • Subscription plans and pricing
  • Payment issues
  • Cancellations and refunds
  • Upgrading or downgrading plans

🔧 Technical Support

  • App login issues
  • Video playback problems
  • App crashes or errors
  • Account recovery

📦 Shipping & Delivery

  • Tracking your physical kit
  • Delivery delays or issues
  • Damaged or lost shipments
  • Address changes

Before You Contact Us

To help us serve you better and resolve your issue faster, please check our resources first:

Quick Resources

How to Contact Us

Option 1: Email Us

For the fastest response, send an email to admin@28fox.com

Please include the following information in your email:

  • Subject Line: Brief description of your issue (e.g., "Video playback not working")
  • Your Name: Full name as registered on your account
  • Account Email: Email address associated with your 28Fox account
  • Order/Transaction ID: (if applicable)
  • Detailed Description: Explain your issue or question in detail
  • Screenshots: Attach screenshots if reporting a technical issue
  • Device Info: Device type and OS version (for technical issues)

📧 Sample Email Format:

To: admin@28fox.com

Subject: Unable to play Premium videos

Hi 28Fox Support Team,

My name is [Your Name], and my account email is [your@email.com].

I'm experiencing an issue with [describe issue]. I've tried [troubleshooting steps], but the problem persists.

Device: iPhone 14, iOS 17.2
Order ID: #28FOX12345

Attached are screenshots showing the error.

Thank you!

Option 2: In-App Support

Contact us directly from the 28Fox mobile app:

  1. Open the 28Fox app
  2. Go to Settings (gear icon)
  3. Tap "Help & Support"
  4. Select "Contact Us"
  5. Fill in the support form and submit

The in-app form automatically includes your account details and device information, helping us resolve your issue faster.

Response Times

Inquiry TypeResponse Time
Critical technical issues (can't access course)12-24 hours
Billing and payment issues24 hours
Shipping and delivery inquiries24-48 hours
General questions and feedback24-48 hours
Feature requests and suggestions48-72 hours

Business Hours

Our support team operates during the following hours:

  • Monday - Saturday: 9:00 AM - 6:00 PM (IST)
  • Sunday & Public Holidays: Closed

Note: Emails sent outside business hours will be responded to on the next business day. However, we monitor critical issues 24/7 and will address urgent matters promptly.

Emergency Support

For critical issues that require immediate attention (e.g., security concerns, unauthorized charges, data breaches):

  • Email us at admin@28fox.com with "URGENT" in the subject line
  • We will prioritize and respond within 6-12 hours, even outside business hours

Feedback and Suggestions

We love hearing from our users! If you have ideas for improving 28Fox or want to share your experience:

  • Email us at admin@28fox.com with subject "Feedback"
  • Use the in-app feedback form (Settings → Send Feedback)
  • Leave a review on the App Store or Google Play Store

Social Media

Stay connected with us on social media for updates, tips, and parenting inspiration:

(Follow us on Instagram, Facebook, and Twitter - links coming soon!)

Legal and Compliance Inquiries

For legal matters, data protection requests, or compliance inquiries:

  • Email: admin@28fox.com
  • Mark the subject as "Legal Inquiry" or "Data Protection Request"
  • We will respond within 7 business days as per legal requirements

We're Here for You!

Your success as a parent is our priority. Don't hesitate to reach out anytime — we're always happy to help!

Contact Information Summary:

📧 Email: admin@28fox.com

⏰ Hours: Monday-Saturday, 9 AM - 6 PM IST

📍 Location: Thane, Navi Mumbai, Maharashtra, India

⚡ Response: 24-48 hours

Thank you for choosing 28Fox. We look forward to supporting you on your parenting journey!